Pre-Listing & Bad Debt Collections
Pre-listing is a process of moving the balance in self-pay in 90 or 120 plus Aging to collection agency where 3 or more statements were sent to patient/guarantor with no response. Below are few occurrences which our staffs are well versed:
| Occurrence | Action |
|---|---|
| Patient Statements | Ensure 3 statements were sent out earlier. |
| Payment Plan | If Patient is in payment plan and last payment was received within 30 days, remove the account from collections file. |
| Recent Payment – Patient / Insurance | If received payment from patient/insurance recently within 30 days, remove the account from collections file. |
| Self-Pay Patient | Check Medicaid website for eligibility before moving to collections. In addition, check Medicare eligibility, if patient’s age is more than 65 yrs. |
| Itemized Statement Request from Attorney | If itemized Statement was forwarded to Attorney 45 days back, move the account to collection. |
| Charity Care / Financial Hardship | Remove the account from collections list if charity care letter was received from hospital / patient sent us financial hardship letter with proof of income requesting discount / waiver. |
| Dispute Letter | If patient is disputing the bill and is under review, remove account from collections file. |
| Death Certificate | If we notice deceased certificate attached to account, adjust the balance. |
| Bankruptcy | Letter filing for Bankruptcy was received; place a hold on the account until Dismiss or Discharge Notice. |
| Discharge Notice – Adjust the balance as Bankruptcy W/O or move it to client for further review. | |
| Dismiss Notice – Move the account to Collection after 30 days |
